Barclays Bank Tech Issues Hit Online Banking, Mobile App Barclays, one of the world's largest banks and the second largest bank in England, reported issues Friday with its mobile app, online banking services and customer accounts as thousands of people reported problems accessing their financial information Downdetector, which tracks web user’s reports of outages, on Friday had recorded thousands of reports over five hours, starting at 9 a.m. local time (4 a.m. EST), that mobile banking, online banking and bill pay weren't working. The bank confirmed the problem two hours later and told customers they could still use credit cards and ATMs as normal, but customers online have reported issues paying in person and getting cash at machines even with money in their accounts. Barclays also initially told customers it would be able to help through customer support over the phone, but the latest update to its systems status page showed telephone banking was also disrupted: “We're sorry, we're having some problems helping you over the phone right now - we're urgently working to fix this,” the website read at 11 a.m. EST. Customers replying to Barclays' announcement about the outage on social media have pointed out Friday—the last day of the month—is both pay day for many people in England and the last day to submit self-assessment tax returns to the UK's tax, payment and customs authority.
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Barclays Bank Tech Issues Hit Online Banking, Mobile App

Barclays, one of the world's largest banks and the second largest bank in England, reported issues Friday with its mobile app, online banking services and customer accounts as thousands of people reported problems accessing their financial information

Downdetector, which tracks web user’s reports of outages, on Friday had recorded thousands of reports over five hours, starting at 9 a.m. local time (4 a.m. EST), that mobile banking, online banking and bill pay weren't working.

The bank confirmed the problem two hours later and told customers they could still use credit cards and ATMs as normal, but customers online have reported issues paying in person and getting cash at machines even with money in their accounts.

Barclays also initially told customers it would be able to help through customer support over the phone, but the latest update to its systems status page showed telephone banking was also disrupted: “We're sorry, we're having some problems helping you over the phone right now - we're urgently working to fix this,” the website read at 11 a.m. EST.

Customers replying to Barclays' announcement about the outage on social media have pointed out Friday—the last day of the month—is both pay day for many people in England and the last day to submit self-assessment tax returns to the UK's tax, payment and customs authority.